FAQs

  • WHAT EVENT SHOULD I USE TO FILE A MODIFIED CHAPTER 13 PLAN?

    File the Modified Chapter 13 Plan on the court's standard form using either the Modification of Chapter 13 Plan - After Confirmation event or the Modification of Chapter 13 Plan - Before Confirmation event, as the circumstances dictate. Both events are located under the Bankruptcy >> Plan category. To access instructions on filing a Modified Plan after confirmation click here. To access instructions on filing a Modified Plan before confirmation click here.
     

  • SHOULD THE PETITION AND SCHEDULES BE E:FILED SEPARATELY?

    No, please e:file the petition and schedules as one PDF file. However, the Chapter 13 Plan and Certificate of Credit Counseling must be filed separately using the Misc Events of the same name. Also, if filing missing documents, all missing documents must be e:filed as one PDF using the Missing Documents event under Misc. Events category. However, if the missing documents include the Chapter 13 Plan and/or Certificate of Credit Counseling, these documents must be e:filed separately using the Misc. Events of the same name.
     

  • IS THERE A WAY I CAN RECONCILE MY CREDIT CARD CHARGES IN CM/ECF?

    Yes, ECF has a report that can be used to reconcile credit card charges for filing fees. On the blue menu bar in ECF, click UTILITIES >> INTERNET PAYMENT HISTORY. Enter the desired date range. The report will list all payments made electronically or conventionally by you.
     

  • WHAT SHOULD I DO IF I PAID FEES IN THE WRONG CASE?

    If you filed a motion or other document that requires a fee in the wrong case, the Clerk's Office can clear the fee from your attorney record. Call or send an e-mail to the Help Desk.
     

  • I JUST FILED A DOCUMENT THAT REQUIRES THE PAYMENT OF A FEE, BUT THE PAYMENT SCREEN DID NOT DISPLAY. WHAT SHOULD I DO?

    Pop-up blockers installed on your computer or browser will prevent the payment screen from displaying. In the future you must either disable the blocker or modify the settings to access the Pay.gov site and process credit card transactions. Please call the Help Desk to discuss payment on the document you just filed.
     

  • THE COURT HAS TOLD ME THAT I HAVE TO EMBED THE FONTS IN THE CHAPTER 13 PLAN FORM THAT I USE. CAN YOU TELL ME HOW TO DO THIS?

    The Bankruptcy Noticing Center (BNC) generates all notices for the court, including the Chapter 13 Plan and Notices of Information. The number of fonts the BNC is able to produce is limited. If the font cannot be identified by the BNC, the form or notice will fail. To get around this issue, attorneys and trustees must embed their fonts in the document when it is converted to PDF.

    THIS IS A ONE TIME SETTING FOR ALL DOCUMENTS CONVERTED TO PDF.

    To create PDF documents with embedded fonts, do the following:

    Create the document using 3rd party software, e.g., word processor, spreadsheet or petition preparation software.

    Click FILE >> PRINT

    Under Current Printer: Select Adobe PDF or Adobe PDF Writer, depending on your version of Acrobat

    To the right of the Name field click Properties

    Under Adobe PDF Settings click EDIT

    Click the FONTS folder

    Place a check in the box next to EMBED ALL FONTS

    Click OK >> OK >> OK

  • I AM NOT RECEIVING EMAILS FROM THE COURT. WHAT CAN I DO TO CORRECT THIS?

    If you're not receiving e-mail notices from ECF it could be due to one of the following:

    • Your e-mail address has changed and you have not changed the address in CM/ECF.
      To do so, click UTILITIES on the blue menu bar >> click MAINTAIN YOUR ECF ACCOUNT >> click EMAIL INFORMATION >> in the Primary e-mail address field, delete your old address and enter the new one >> click RETURN TO ACCOUNT SCREEN >> click SUBMIT
    • Are you using AOL to receive e-mail?
      If so: check the Anti-Spam preferences to verify that ecfwebmaster@njb.uscourts.gov is listed in the AOL address book. This will ensure that ECF-related e-mails are not blocked from reaching you.
    • Your email account is full.
      Most internet service providers (ISPs) limit the amount of email you may store on their server. Contact your ISP to determine the limit and how to delete the emails you no longer need.

    NOTE: If you continue to encounter problems, please contact Nancy Sullivan at 973-645-6474 x 2335.
     

  • HOW DO I CLEAR MY BROWSER'S CACHE?

    Temp files are stored in your computer's cache. When the amount, or aggregate size of the files become too large, you may encounter a blank CM/ECF screen, or more frequently some menu items or categories may not display. To clear your browser's cache:

      Internet Explorer Browser 6:
    • Open Internet Explorer
    • Click the TOOLS pull-down menu in your browser
    • Click INTERNET OPTIONS >> Click the GENERAL TAB
    • Click DELETE COOKIES >> Click OK
    • Click DELETE FILES >> Click OK
    • Click OK in the Internet Options window
    • If you are logged into CM/ECF, log out and then log back in.
      Internet Explorer 7:
    • Click the TOOLS icon on the toolbar
    • Click INTERNET OPTIONS
    • Click the GENERAL tab
    • Click DELETE in the Browsing History section
    • Click DELETE FILES in the Temporary Internet Files section >> Click YES in
    • the Delete Files pop up window
    • Click DELETE COOKIES in the Cookies section >> Click YES in the Delete Cookies pop up window
    • Click CLOSE
    • Click OK
      Netscape:
    • Open Netscape
    • Click the EDIT pull-down menu in your browser
    • Click PREFERENCES >> Click ADVANCE
    • Click CACHE >> Click CLEAR MEMORY CACHE >> Click OK
    • Click OK to save the change
  • WHY ARE THE BANKRUPTCY AND ADVERSARY ITEMS MISSING FROM THE BLUE MENU BAR IN CM/ECF?

    If you don't see the Bankruptcy and Adversary categories on the blue ECF menu bar then you've probably logged into PACER. Log out and try again by using your ECF login and password. If the categories are still missing try clearing the browser cache.
     

  • WHEN I TRY TO SAVE A FORM FROM YOUR WEB SITE, I GET AN ERROR MESSAGE. WHY?

    There are two possible reasons:

    (1) You have Adobe Reader, not Adobe Acrobat. Adobe Reader software is free and only allows viewing and printing of PDF documents - it does not allow users to save PDF documents. To determine what program you are using click the HELP pull-down menu. You should have an option called .About Acrobat ..... or About Adobe Reader ........ ,


    OR

    (2) You have an older version of Adobe Acrobat. Contact the Help Desk for more information.
     

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