FAQs

  • HOW CAN I CONTACT THE COURT IF I'M EXPERIENCING PROBLEMS WITH E-FILING?

    Our Help Desk phone numbers are:
    Camden: 866-653-4441
    Newark: 866-653-4439
    Trenton: 866-653-4449
    The help desk email address is: cmecf_help_desk@njb.uscourts.gov
     

  • HOW CAN I DETERMINE IF MY BROWSER SUPPORTS 128-BIT ENCRYPTION?

    For Internet Explorer 4 and above:
    Click on the "Help" tab on your menu bar at the top of the screen Scroll down and select "About Internet Explorer"

    A small window will display indicating the version, as well as the encryption or cipher strength of your browser (either 40-bit, 56-bit or 128-bit). If the screen indicates you have a 40-bit or 56-bit version, or if it doesn.t indicate the encryption level, you will need to upgrade to a version with 128-bit encryption

    For Netscape Navigator 4 or above:
    Click on the "Help" tab on your menu bar at the top of the screen Scroll down and select "About Navigator" or "About Communicator"

    A screen will appear that lists the details of your browser. Look for a section on the left and toward the middle that begins "Contains encryption software from RSA Data Security, Inc. .." If the next paragraph begins, "This version supports U.S. security...," your browser has 128-bit encryption. If it says that you have international security, your browser has 40-bit or 56-bit encryption and you will need to upgrade to a version with 128-bit encryption

  • I TRIED TO OPEN A DOCUMENT FROM PACER AND GOT A BLANK SCREEN. WHAT'S WRONG?

    This may be a problem with Acrobat 6 users. To correct the problem take the following steps:

    If you want the document to open in Adobe:

    • Open Adobe Acrobat
    • Click the EDIT pull-down menu >> click PREFERENCES
    • Click INTERNET in the list on the left side of the window
    • Uncheck the box next to "Display PDF in Browser"
    • Click WEB CAPTURE in the list on the left side of the window
    • Select IN ACROBAT in the "Open Web Links" field
    • Click OK

    If you want the PDF document to open in your browser:
    • Open Adobe Acrobat
    • Click the EDIT pull-down menu >> click PREFERENCES
    • Click INTERNET in the list on the left side of the window
    • Place a check in the box next to DISPLAY PDF IN BROWSER
    • Click WEB CAPTURE in the list on the left side of the window
    • Select IN WEB BROWSER in the "Open Web Links" field
    • Click OK
     

  • I HEAR THE TERM "LINK" FREQUENTLY WHEN DISCUSSING ELECTRONIC FILING - WHAT DOES IT MEAN?

    To "link" a document means to relate it to, or associate it with a previously filed document. During the filing process you may be asked "Does your document relate to a previously filed pleading?" If the answer is yes, you should follow the screen prompts to "link" the documents. Proper linkage allows a judge, or any other person looking at a document, to view all pleadings related to it, such as objections, certificates of service, etc. If a document isn't linked properly it may not display on the judge's calendar. If you need help with linking please contact the Help Desk.
     

  • I'M ATTEMPTING TO FILE A LARGE EXHIBIT TO A MOTION AND I EITHER GET TIMED OUT OR RECEIVE AN ERROR MESSAGE. WHAT SHOULD I DO?

    Exhibits generally are supporting documents such as a vehicle title, a deed of trust, or a promissary note and are typically scanned. Scanned documents are frequently very large and may cause ECF to "time out" during filing. In addition, CM/ECF will not accept files larger than 5 MB. To avoid this, choose the optimal scanner setting of black and white (not grayscale or color), set the resolution 200 dpi, and the paper size of 8½x11. If the scanned document is still too large separate it into smaller PDF files.
     

  • WHAT FORMATS ARE AVAILABLE FOR THE DELIVERY OF EMAIL NOTIFICATIONS FROM THE COURT?

    An e:filer may choose from two formats: 1) a separate notice for each filing that is sent at the time of the filing of the document, or 2) a summary notice sent over night.To change your preference take the following steps:
    • Click UTILITIES on the blue menu bar
    • Click MAINTAIN YOUR ECF ACCOUNT
    • Click EMAIL INFORMATION
    • Select the radio button that indicates your preference
    • Click RETURN TO ACCOUNT SCREEN
     

  • HOW CAN I CHANGE MY ECF PASSWORD?

    Take the following steps to change your password• Click UTILITIES on the blue menu bar
    • Click MAINTAIN YOUR ECF ACCOUNT
    • Click MORE USER INFORMATION
    • Change the information in the password fields
    • Click RETURN TO ACCOUNT SCREEN
    • Click SUBMIT
    NOTE: The court encourages users to periodically change their password for security reasons, particularly if a member of your staff that had access to this information leaves your employ.
     

  • SHOULD I NOTIFY THE COURT IF I MOVE TO A DIFFERENT LAW FIRM?

    Yes, this is very important. Failure to notify the court may result in the wrong parties receiving electronic notice or service. To do so complete our Change of Law Firm form and email it to Help Desk.
     

  • HOW CAN I NOTIFY THE COURT OF A CHANGE OF ADDRESS?

    • If the change of address is for an attorney who is a CM/ECF participant you can change your address by taking the following steps: (click here if the attorney is changing firms)
    Click UTILITIES on the blue menu bar
    Click MAINTAIN YOUR CM/ECF ACCOUNT
    Change the address information
    Click SUBMIT

    • If the change of address is for an attorney that is not an efiler, the attorney may submit a letter informing us of the change of address.

    • If the change of address is for a debtor:

    Complete and e-file the Court's Change of Address form using the Change of Address event, in the Misc. Events category.


     

  • WHAT EVENT SHOULD I USE TO FILE AMENDED SCHEDULES?

    If you are filing an Amendment to any schedules, use the Amended Schedules (fee) event in the Misc. Events category. If you are filing an Amended List of Creditors, use the Amended List of Creditors event in the Misc. Events category.

    The Court's Amended Schedules form is available in fillable format on the Court's website. For instructions on filing Amendments to Schedules D,E, or F click here. To access instructions for filing an Amended List of Creditors, click here.

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